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Dec 27, 2017

Absolutely awful- Watford area

Absolutely awful. One time I ordered and they didn't bring what I asked for. Another time I ordered, after an hour and a half I called as it was taking so long. When I called they said oh sorry, the driver had a car accident (which I do not believe). We will send someone to do the order it will be another hour! They hadn't even called to explain this and i could have just been left waiting. So I just cancelled it. Another time I tried and they cancelled the order saying the driver was just about to head home. To top this off, they took the money from my account. I am yet to receive my refund after an entire week! DO NOT ORDER FROM HERE! UPDATE 08.01.18 The details of order were sent in the original review message. After posting on here I got a reply from the Watford Franchise and the money appeared in my account. No apologies for repeated issues but at least I got my money back. Update 08.01.18 Now I do not understand why your head office takes it so personally. The apology I am referencing is that from the Watford branch- who were the ones who made the error. Firstly, for cancelling the order. Secondly for taking the money despite cancelling the order. They did apologise for the delay once I had gone public with my review. I do not see getting money back that was taken for no services 'kept to our word and dealt with this to your satisfaction' my satisfsction would be that if your company cancell the order, they do not take the money. Also, is this last section meant to be a joke? You want to send me pictures of a car accident? Absolutely disgusting and condescending remark from a company. I hope you do not speak to all of your customers like that! Perhaps if, as with all companies, you communicated issues, there would not have been a negative review. Accidents do happen, but I wasn't even informed. That is not ok. But you keep pretending that you are giving customer satisfaction and not even responding to complaints with a professional discord.