Vietnam Airlines
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Paid for extra legroom got 12 hours in a makeshift nursery
I was expecting a comfortable extra legroom seat for my wife and I, aisle and centre seats when I booked with Vietnam Airlines for a return 12-hour flight. What I got instead was a front-row seat to a makeshift nursery with the airlines baby basket right in front of me and my wife, something I was never warned about at the time of booking. Throughout the flight and after - The area in front of my seat became a storage space for nappy bags, baby blankets, food and personal belongings. - Parents changed nappies on the baby basket, filling the cabin with unpleasant smells. -the entertainment stopped working with the baby basket in front. -I got downgraded to another seat where the entertainment system was also defective. -Staff were dismissive and rude insisting I should have just “known” that bulkhead seats are used for baby carriers -one pursor even questioned the validity that I had paid extra to upgrade Had Vietnam Airlines simply been transparent at the time of booking, I could have made an informed decision. Instead, I was tricked into a seat that ruined my entire flight experience.