TH
The Alcohol Free Co Ltd
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Let down by a poor website and…
Let down by a poor website and ecommerce process. The website is very frustrating to use. For instance, many of the products are out of stock, which you can't see until you click into them. When I did manage to place an order the ecommerce system messed out up resulting in the order being canceled altogether. The email to explain the problem was apologetic and nicely written, which got two stars back, but offered no voucher or discount code for me being messed about. One star back off. I really hope you can sort your website and IT issues out, but for now, it's a no from me.