Travel Insurance Direct
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Uninformed
Usually pretty satisfied with TID, however I was disappointed that we weren't directly informed about not being covered should we get stranded in Bali due to the volcanic ash. We purchased this insurance specifically to cover this and there was nothing at the time to say we wouldn't be covered. Now we are running low on funds and stranded in Bali until further notice. Not only that, we no longer have insurance as it expired a week ago when we were supposed to fly home. We can't afford anymore insurance as we need to spend anything we can for accommodation and food.