Marco Pierre White Restaurants
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Went for afternoon tea with family. Customer service was awful. There was no attention to detail. My sandwiches came with a hair in them and the bread was wet. When we told the waitress to replace it with fresh sandwiches because of the hair, there was no apology and our sandwiches came when everyone else’s was finished with there food. The tea wasn’t served quick enough so we had to wait a while. Also we was given tea which was mixed with coffee. We also had a few dietary requirements which we told the restaurant in advance but when we got our food, they were not met so we had to order extra and was charged for it. I’m so disgusted and disappointed in this level of service. I would have rather spent the time down my local pub even that’s way better than Marco Pierre white!!! We weren’t compensated, there was no apology, overall we just felt tired of the service rather than just enjoying our time there. Train your staff !