ASOS
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Well…
Well, I ordered some last minute bits for holiday via ASOS, I appreciate this was last minute however, you pay for next day delivery, you assume it is delivered the next day! Amazon Prime manages to do it! Anyway, 7pm the day of delivery this still hasn’t arrived… I spoke to Emilyn on the ASOS chat who assured absolutely adamantly this would be arriving by 10pm. At 10pm I spoke to AJ on the ASOS chat, who confirmed this would definitely be with me by 11pm. At 11pm I spoke with Chhavi on the ASOS chat. I asked for an update on this order and also an explanation as to why I have been waiting with false promises for the last 4 hours. I don’t think Chhavi could have been any less unpleasant, disregarding and unhelpful if they tried. Chhavi said the driver had some transport issues, and I was ordered to wait until the end of tomorrow and if this order hadn’t arrived to contact them again. I explained that I would not be here tomorrow and that my parcel will now be left out for a week. I asked for a refund on the ‘next day delivery’ charge, as I had not received my order the next day, this was refused and I was told to wait until the end of today until I could request this and the chat was ended. 12am I spoke to Prerna on the ASOS chat, who confirms my order hasn’t even reached the carriers depot! 5 hours of lies. No parcel as promised. And a flight to catch in 2 hours. How disappointing you are ASOS.