Watchesofwhitby
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Excellent Customer Service
A couple of years ago I bought a special watch from Watches of Whitby as a surprise gift for my husband on his 70th birthday, and also to celebrate our 40th wedding anniversary. I was delighted when I saw the watch on WOW’s online shop as it was a particular watch my husband had admired, but it had been particularly difficult to find. Throughout the process Alex was great; he answered all of my questions and once I’d ordered the watch Alex kept me informed when it was dispatched. My husband was over the moon with his present! We don’t live locally but last week we holidayed in Yorkshire and on a cold, wet and windy day we made a special trip to WOW to thank the team for excellent customer service. We were made very welcome, given coffee, and the team were super friendly. Special mention for Mike who was knowledgeable, very helpful and happy to spend time with us discussing “the” watch. Thanks to Alex and his super team for a great customer experience!