Marco Pierre White Restaurants
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Arrived to be sat down and ignored…
Arrived to be sat down and ignored while others were served around us. After 10 minutes we were informed our afternoon tea gift voucher had ‘already been redeemed’ despite me clearly showing them proof that it hadn’t as I had never been there before. Embarrassing. Waited a further half an hour with not even a glass of water offered to us and still being completely ignored to then be told we could finally order. I informed them (as I had on booking) of my serious peanut allergy, they seemed like they’d never come across someone with an allergy before and I was made to sign a strange waiver on a piece of paper, when I asked what I was signing as I had never been shown the allergens the waiter just informed me that there were no peanuts?! A manager then seemed to bring an allergen menu *after* I signed this waiver. After 45 total of waiting we finally got our drinks. Cakes and sandwiches were mediocre and we were so annoyed at this point we ate and left. All the while we didn’t receive an apology from any of the staff members. A horrendous experience that was supposed to be a nice treat.