VI
Vietnam Airlines
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Awful customer service..AVOID!!!
I booked flights to Cambodia via Vietnam from th e UK with Vietnam Airlines. Due to Covid 19 all flights were cancelled. I was due to fly in November. I have applied for a refund for my flights through the customer service email and the refund request page on the website. Now my booking reference number inst even recognised. It was 2 months ago!! They never respond apart from the same automated email. If i want to speak to anybody i have to call Vietnam from the UK!! Even though they have an office based in London. Awful service. Just avoid using them. If anything goes wrong they obviously don't care about the customers who have parted with their hard earned cash. I WILL NEVER USE THEM AGAIN!!