Marco Pierre White Restaurants
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REFUSED REFUND OF DEPOSIT
I paid a deposit for Christmas day meal in Birmingham and due to Covid it was obviously cancelled. You would think that the deposit would have been refunded at the time they cancelled the meal but I was told that there were no office staff to process the refund and I would need to wait until they opened up again to get the refund. Now, 5 months later I have been told I cannot have a refund as a new company is operating the venue! Terrible customer service, I will never book with them again......