Luxe Collective Fashion
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Use different company!
I have been following luxe collective since they first started and felt it was a reputable company to sell my designer goods too! I was wrong. I honestly would have rather donated my item. My shoes was in a really good condition and this was shown in the images sent to luxe collective. The day of inspection i had received an email stating my item has been rejected due to tear on the inner heel, I went on to the dashboard to see “item quarantined” and an email to say I had to pay £20 to receive my item back. Immediately i wanted to speak to someone about my shoes, I was panicked as to how the tear was there, I emailed and messaged on Instagram waiting for customer service to reply, I have been waiting to resolve the situation. I have received an email this morning stating I have 7 days to pay for the return of the item or it will be disposed of! Now I have lost out on money, experienced a lot of stress and I feel let down to be honest. I have always tried support local brands but Luxe collective should be ashamed of themselves for misleading people.