LL
Lloyds Bank Insurance
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Rubbish - can't change/cancel one off payments online
I switched to Lloyds in July as a brand new customer. The switch failed on fortnightly standing orders as Lloyds don't do them! Now, I have discovered that I cannot edit, cancel or change a one-off scheduled payment in the app or online banking. Online support is woeful. So far it has taken me over 5 hours waiting for responses to messages and I still haven't managed to change two payments. I will be switching back to Nationwide ASAP.