Harney & Sons Fine Teas
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Lost a loyal customer--poor customer service.
Love their teas, but they lost me as a customer. I have been a loyal customer for years, purchasing tea from them every few months. I made a mistake last year and accidentally purchased a caffeinated version of a tea I drink often (I can only drink decaf). I reached out to them about exchanging for the decaf version. They agreed but indicated I would have to pay for the return shipping. A few days later, I received an email stating they have my return but unfortunately the tea I ordered does not come in a decaf version in the size I purchased, so they would have to refund me instead. So frustrating! I would not have paid $10 to ship the item back had I known this. I essentially paid $10 for them to restock their product and received nothing in return. I reached out about this several times, and they never responded. It's been a year since this happened and I haven't purchased from them since. I miss the tea, but I am not giving them any more money after this experience.