VinatisUK
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Excellent wines and impeccable Customer Service.
We have been enjoying always-excellent wine from these Suppliers in France for several years now initially prior to Brexit, and are delighted with their choice of Wines, many not readily-available in the UK. On one occasion an entire case was missing from the order, but the UK Carriers insisted that it had been delivered which we knew to be untrue. They were unhelpful in investigating this discrepancy which resulted in many emails to and from Vinatis in France, and I cannot fault the impeccable Customer Service handled swiftly and competently by Maude, very helpfully and in a friendly manner, also trusting our word over the shortage that we were naturally unable to prove had occurred. The missing case was sent again immediately at Vinatis' own cost, and we have received many cases since then, also during the Covid difficulties, without any problems at all. However, matters like over-zealous Customs delays caused by Brexit can understandably occur which is no fault of Vinatis of course, and they cannot be held responsible for delays due to the problems caused by Carriers over whom they have no direct control. It is therefore very sad to read just a few buyers expressing dissatisfaction about a Company whom I would readily recommend to anyone who is reasonable and fair-minded, and who enjoys drinking nice wine more than simply being negative. Bob.