Marco Pierre White Restaurants
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Wowcher deal Rudloe Arms
I purchased a Wowcher deal for our 7th wedding anniversary staying two nights at the Rudloe Arms near Bath with dinner and breakfast. Our stay was awful, anyone thinking of staying here please spend your money elsewhere. I don’t normally write reviews or ever complain but the way we have been treated throughout our stay is unacceptable. We arrived well after check in time (3pm) we actually got to hotel about 4:15pm. We checked in at reception and we were asked what time we would like dinner and breakfast each day. We headed over to the room only to find that the room hadn’t been cleaned from the last people that were in there. Went to reception and explained that room hasn’t been cleaned, the gentleman advised us he will get the cleaners back to clean the room. We waited another hour only to find when we went back into room the only thing that had been done was bedding put on the bed and towels put in the bathroom. The room was coved in dust, bedding had stains over the covers and hair all over the bathroom floor. Not only that but found a used adult toy on top of the bedside table! So definitely hadn’t been cleaned like they said!! When I told reception they said they would sort it out. I feel a full refund is definitely what should be done but they refused to do so. Being a well know chef you would think more attention to detail would be made but obviously not. The Food was far from amazing just bog standard pub like food. You have to pay extra for some dishes. On the first day while waiting for room to be cleaned we got two drinks at the bar. I had a tonic water and my husband had a gin and tonic that came to £20.24 for two drinks!! While we were staying there was another 5 complaints from others who were not happy with their stay. Please think twice before booking save your money!