Turner & George
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Good business taking a dip
I have been using T&G for a number of years now, always quite happy, four stars sort of happy. Some occasional blips e.g. you put a note not to vacuum pack but they still do, some steaks cut a bit to uneven… but nothing major. There is, however, poor coordination between the people who run their online business and actual shops. Here is the latest that pushed me over the edge. The online people marketed collection only THE HOMIE'S KITCHEN INDIAN BBQ KIT. We got excited, it’s really good stuff, ordered for collection on Wednesday at St John’s, invited friends over for the weekend, and got the Green Egg all ready to go. I show up at the shop on Wed, half hour before closing time. The guys look stunned, they got nothing for me. Promise to sort it out tomorrow, prepared to ship so that I don’t have to make another trip to Angel, and call to confirm. Nothing ships, no one calls. Email customer service. Nothing. Email again. In the meantime scramble for alternatives for the weekend. Eventually get a response on Saturday “so sorry but we do not ship”. I am sorry that I wasted time and ravelling to the shop and that we have to run around on Friday so that our Saturday plans don’t go flop. If “sorry” is all you get, it does not cut it in my book, not for a business positioning itself in premium segment and charging premium prices. Overall takeaway - take time to shop around, there are more options these days. Farmers coops… other people import Spanish beef and pork…