Metro Bank
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Very disappointing and inefficient
I’ve been a customer of Metrobank Canterbury for years. When I opened the account we placed a reasonable adjustment on the account with the then manager as I became severely disabled and housebound with mobility issues and I’m Deaf. Some months ago I had my card blocked for shopping at Tesco stating it was being used fraudulently (yet I used it every week for my shopping). I went on to the app chat and was told I had to telephone or go in to the branch. I told them of the reasonable adjustment yet they said you have to telephone or go into branch. Manager on chat stated we don’t do reasonable adjustments for disabled people anymore (but it’s part of the the Equality act 2010 I said) manager said you still have to go in or telephone. Going out of my home takes a lot of pre-planning and is quite expensive to get to Canterbury and back (£70 there and back due to mobility aids). Told by branch manager we no longer do reasonable adjustments (no one told me when you stopped). No apology, gruff manager, and a goodwill gesture would have been nice to recover some of the £70, stress caused and inconvenience. I chose your bank because you accepted the reasonable adjustment. Yet now UK law does not apply to Metrobank. Time to find a new bank I think. As many reviewers stated it was a good bank at the start but now it’s as though when you contact them you are made to feel you are inconveniencing them. Very disappointing and inefficient.