Luxe Collective Fashion
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Deeply Disappointed by Unprofessional Authentication and Unjust Return Fee
I had a very frustrating experience with Luxe Collective. I sent an item to sell, and after a long delay, I was informed that my item could not be authenticated. To make matters worse, I was told I’d have to pay £40 just to get my item back, which I find completely unreasonable. What’s even more baffling is that the item was purchased directly from the boutique, yet it was rejected. This makes me seriously question the professionalism and credibility of their authentication team. The lack of clear communication, the unreasonable return fee, and the questionable authentication process left me extremely disappointed. I expected better service and transparency. I dont recommend using this platform, especially if you value your time, money, and genuine items.