Bob Evans Restaurants
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The last 3 weeks and yes I mean the…
The last 3 weeks and yes I mean the last 3 weeks I have been to Bob Evans in Portsmouth Ohio and in New Boston Ohio. And all 3 weeks have been terrible visits. The 1st week in Portsmouth we arrived at 6 PM. We immediately get seated my husband our toddler and me. A waiter that was working there asked the short haired blonde manager woman why she didn't see us with him and she stated because there was no tables over there and we had overheard him him say I have 5 tables available. So then she seated us with someone else you could immediately feel the Unwanted feeling. Our waitress was very nice it was the manager who was very off putting. We ordered our food and we began to wait we eat we waited for 45 minutes for our food and the waitress came up to us and told us she was very sorry that the cook in the back was very upset that people keep ordering food. And that he was just taking his time on everything. When we went in it was not busy at all there might have been at least 6 or 7 table that had people. We like to try to stay on a very tight schedule especially with our toddler who is accustomed to eating at a certain time. She began to get cranky because she was hungry. Finally almost another 10 minutes had went by and we finally got our food my food was wrong I ordered the double meat protein bowl and asked for the sweet potatoes to be substituted with regular home fries and I wasn't about to ask the waitress to make it right because I didn't want to wait another 45 minutes to an hour. The manager then said to us as we were leaving did you know you get a cookie with her milk and I said no we didn't know that but then she proceeded to not give us a cookie and walked away. Which I'm OK with because my daughter doesn't quite understand what she was saying but if she Could understand she probably would've thrown a fit because she would want that cookie. We left the restaurant after 730pm and that is our daughter's bath time. The Following week we return to Portsmouth Bob Evans for dinner. We also arrived at 6 PM we immediately got seated and noticed there was only 4 tables that had people in it. We are creatures of habits and usually order the same thing I ordered the double meat protein bowl to substitute the sweet potatoes for home fries I asked the waiters if that could be done she said absolutely. My husband ordered the double meat farmer's breakfast and wanted Loaded hash Browns. And my daughter ended up getting Mac and cheese and green beans. Again we immediately ordered as we arrived and and we sat and waited we waited for a whole 50 minutes this time for our food. And This time a waitress gave us banana nut bread to help with our angry toddler who was hungry. As we got our food we quickly realized that again my order was wrong and my husband didn't even receive his hash Browns but again we weren't going to say anything because of how long it took for them to get us our food. Also there were people walking in wanting to be seated in the hostess was nowhere to be found so several people came in and seated themselves. We was so upset with the last 2 weeks of our visits to the same restaurant that I had contacted the website and filed a complaint I have not heard from anyone. My husband and I were absolutely disgusted and with the price of our bill it was over $40 On pretty much just breakfast food, When I can go to the store Cook A meal that is very similar to what we had with less wait time. And close to half the cost. Fast forward to this evening we went to the New Boston Ohio Bob Evans. Again at 6 PM it was not very busy we busy will you immediately get seated. And we again knew what we wanted. There was 2 other tables in the section that we was and we was at that had customers eating and the waitress was tending to them. So we sat patiently and was waiting for someone to come take our Drink order in our meal order. We waited for a total of 45 minutes and no one has came to take our order or are drinks. We immediately packed up our daughter and her toys and as we were walking out I let the waitresses know that we had been sitting for waiting 45 minutes for someone to take our drink orders and our meal order and that we were leaving. And a group of waitresses looked at me like I had snakes coming out of my ears. As we were walking out a customer that was in the area we were seated said normally the waitress that he had is a very good waitress. We filed a complaint again tonight online. Needless to say the last 3 weeks with Bob Evans in Portsmouth and New Boston have been horrible service, We will not be returning to either restaurants restaurants near us or any other Bob Evans for that fact. And since I have filed 2 complaints so far and haven't heard from them at all.