Salon Services
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Salon Sevices… never again.
Order no. SO24786807 A tint trolley and stool I unfortunately had to return this order due to a change with the salon I was going to rent a chair with. Both items are available for purchase/collection from the Salon Services store in Leeds, Turnkey Park. So I went there to return them in-store, both items still unopened in their original boxes. All they’d needed to do was to put them back in stock. But no -because I had ordered them online and used PayPal- they were not able to accept my return. Instead, I was told to come back the next day, when -quote on quote- “they’d 100% be able to process this for me with the help of their store manager”. However, when I did come back again -another 50 minute round trip from my house- they told me again they could not take the return and that I’d need to contact customer service to request a return label -which I did, at the cost of OVER £11 PER BOX at my expense!!!! This is, they explained to me, so DPD could collect it from a store where these items are sold ANYWAY!!!!! I don’t understand, nor appreciate such ridiculous logic and will certainly not order from them again -£23 down the drain and customer services??? I’m seriously disappointed and put off by this experience! Update -they’ve deducted almost £27!!! Absolute shame, avoid them!!!!!