Michaels Stores
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Rudest manager I’ve ever met
Rudest manager I’ve ever met, I wanted to make a purchase and use a coupon, The cashier explained the coupon was only good if I purchased it online, So I asked if I could purchase it online, but take it with me as I had it in my hand already, She explained I had to wait two hours, I said that’s pretty inconvenient since I have it in my hand right now could I ask the manager if they would let me take it after paying it online? She agreed and called the manager manager, Steve told me that he thought it was a great idea to purchase it online and have to come back after two hours, When I asked him, how is that even possibly Good for any reasonable person to have to come back after two hours, He got very loud and boisterous following me and would not let me get a word in, Extremely rude, People were staring at us. He caused a scene and would not let me get a word in, I’ve been in Retail since I was 16 and I know to remain extremely calm. He did not. It was getting to the point that he was bullying and I got teary-eyed, I left my purchase and sadly walked out with nothing, I was so upset that I looked to speak with Michael’s head office chat box, After explaining the situation, the chat box ended abruptly and they wanted a survey from me, I hope to hear from them, They have my email but I highly doubt it, It’s too bad customer service has gotten this bad, In the 80s and 90s Retail had a higher customer service unfortunately today that does not exist. It seems. This was at the bank, Ottawa location By the way,