Marco Pierre White Restaurants
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Disgusting treatment and customer…
Disgusting treatment and customer service. Booked this restaurant in Birmingham for my very special big birthday. We travelled from Kent and were so excited. Balloons and a cake delivered to the restaurant. Unfortunately we had a delay on the way partly due to traffic and we got a little lost in the city centre however, we knew we were going to be a bit late and tried for over an hour to contact them to let them know but no answer. Upon arrival, we gave details to waiting staff and were left standing for more than 10 mins. The Manager appeared, said we were late ! We explained again and that we had tried over and over to contact them. The reply was they were too busy to answer the phone and we had lost our slot. Despite it being obvious with the cake etc, they did not bother to try to contact us. We accepted we could not have the full meal as planned and said we would just sit at our table, have a drink and cut the cake. It took another debate before we were told our table had been given away. If this is the way Marco Pierre White runs his restaurants, it is appalling and I will NEVER book again. Just felt so sad for my daughter who had organised it, walking around Birmingham City Centre with balloons and a cake crying. That was the most upsetting. So thanks MPW, this is a birthday I will remember for all the wrong reasons.