Japan Airlines
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Thank you JAL. Very helpful
Everyone is already stress due this covid-19 but still there are people that instead of understanding the situation, they are taking advantage of it. I got a message from asap tickets (travel agency) that my parents flight is cancelled and need to rebook it. I keep calling them and after how many days they response to me. They want me to pay extra to rebook the flight. I already told them that I got an email from JAL it's free to rebook but they didn't understand it. It took weeks and still the ending is I'm going to pay. I called JAL to asked for help and the 1st person who answer the phone last april 17, he is so nice and helpful. He transfer me to peter the JAL agent for reservations. Peter is so friendly and helpful. Of all the stress we are going through, he help us to make it light. He rebook the tickets for free. Today ASAP tickets agent -kidlat called me and saying that still I need to pay. I told him o already talk to JAL directly and he said maybe it's a scam. I called again the JAL and peter is the one who answer again and he show me all the details and even help me give assign seat for my parents. JAL staff specially peter, you don't know what we are going through right now and I am suffering some medical/emotional issues, your help is really a big deal to me. You took some of the heavy burden that I have in my shoulder. I learned my lesson now. Next time book a ticket directly to JAL no more agency 😊 thank you.thank you so much. Seeing my parents not stress in their flight anymore is priceless. God bless you all.