Absorb Online Learning
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DO NOT RECOMMEND! AVOID!
Got a 5-GCSE course for my daughter, who is VERY bright and self-sufficient at 13. She has a psychologist and accountant in the house and so alongside English, Maths and Sciences we got her these courses on the home-school package, with the past papers, tutor support, everything that was available. She dutifully got on with it and asked questions where necessary, of myself, of my husband, and when we weren't around, of her tutors. It has been no end of struggle for her. Pictures and diagrams won't load. When they do, they're plagiarised from somewhere else, which is cheeky considering how much I am paying for these courses! Answers to tests are consistently inconsistent with what is in the text. Questions in tests are often misworded, or Americanised so that they are INCORRECT! She has flagged each one of these to tutors and had no response, or had a response saying it will be fixed, then gone back months later to revise and found it still not fixed. She didn't get an accounting tutor until a few weeks ago, one tutor asked her to email their PERSONAL email address @gmail without first having had an email from my daughter, her tutors do not reply to her messages as of late, and previously when they did it took them a while. She is struggling in her lessons, she has been doing mocks for me, more to practice testing than the material, as she has dreadful anxiety about them since school; one of the reasons she left. I've tried contacting absorb but no one is answering emails, the website form or the telephone. I pay £92 a month which isn't cheap. By not helping her and by refusing to give tutor support, they are in breach of their contract, so I will be cancelling my direct debit. I bet they would soon be in touch if I stop that, eh?! I DO NOT recommend Absorb Online Learning, and will be looking into other places of education for my little one. I would rather pay more than have her sit and wait for email help. IF they get in touch and offer a refund, very well, but this is all very shady!