Beal's Estate Agents
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Your property is not safe! No stars!!!
I rented the same property from Beal's in Waterlooville for over 17 years and paid a total of £108,675 in rent. You would think this loyalty would have been appreciated but this company is dismissive and incompetent and their top representatives, Ben Temperton and Dan Frogley, are extremely rude and arrogant and they don't know the first thing about dealing with people. Just as we were coming out of the first lockdown in 2020, I was contacted by Beal's whom said that they needed to arrange for an Electrical Inspection Condition Report (EICR) to be conducted at the property, so it was arranged that Charles Crayden would attend to conduct the inspection. I learned afterwards that Charles Crayden is actually registered as a builder and joiner, but he is not registered as an electrician. On the day of the inspection, Charles failed to attend himself but sent someone else in his place without prior notification. The person whom attended refused to give me his name and, despite many requests to Beal's, they also refused to give me his name. It would appear that Beal's can send a complete stranger into your home without warning and they have no obligation or conscience to tell you whom it is. This person failed to wear a face mask or gloves, despite it being government advice at that time. He also climbed on my furniture in order to reach the spotlights in my kitchen, as he had failed to bring his own steps. He left my wardrobe open, although he had no need to go in there in the first place. He used both my bathroom and kitchen sinks and left both filthy dirty and he had clearly helped himself to a drink and laid on my bed. This is really unsettling and creepy behaviour. But by far the worst issue for me was that he knocked over and damaged an antique, handcrafted guitar that was precious to me. The guitar was valued at approximately £1,000 but was also precious to me for sentimental reasons. I contacted Maxine Faulkner at Beal's head office in Whiteley and her initial response was dismissive. There was no apology or understanding but the attitude that "we've never had any complaints about Charles Crayden before". I tried to explain that it wasn't even Charles that attended as he sent someone else in his place. This didn't seem to bother Beal's in the slightest. I was told that Beal's had contacted Charles but he refused to admit responsibility and both Charles Crayden and Beal's made me out to be a liar. Beal's told me that I needed to send them photographs of the damage, which I did straight away. They also told me I needed to get estimates for the guitar's repair and get it valued before they would do anything, but the guitar had been handcrafted in France by a company that no longer exists, so it was extremely difficult to do this. After hours and hours of emails and expensive phonecalls, the conclusion was that my guitar was damaged beyond repair and a professional luthier would have charged me more than it was worth to repair it, so I ended up taking it to the tip, which absolutely broke my heart. Disgusted by this, I then asked Maxine to refer this issue to a superior and I was contacted by Dan Frogley. He was initially rude and dismissive but eventually he conceded that I would receive £100 from Beal's and £50 from Charles Crayden in compensation, a total of £150. I argued that this was not even close to the value of the guitar and I was told that, if I wanted to take it any further, I would have to take Charles Crayden to court privately, which they knew I could not afford to do. I eventually received my £150 compensation, 5 months later, but the guitar is gone forever. Your property is not safe if you rent with Beal's. This awful company will tell you that you are one of their most valued tenants because you've been on their books for 17 years, but then they treat you with utter contempt. Do not allow Beal's to send contractors into your home unless you are present and prepared to watch them like a hawk, even film them to safeguard yourself. Your property is not safe and Beal's could not care less. I am still renting the same property but through a different agent as the new owners refuse to use Beal's based on their reputation. Do not be fooled by the fake reviews posted by Beal's own staff, family and friends. Avoid Beal's at all costs! Do not trust this company! You have been warned!