Direct Travel Insurance
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Direct Line/Brokersure
Direct Travel /Brokersure I would rate lower however initially when purchasing the policy and before going on my holiday, Direct travel customer agents/service was helpful. I am slightly confused as it seems they work with brokersure so not “sure” whom I was dealing with. However whilst on holiday I had a small accident/injury where I had to seek medical attention and paid. Once back from my holiday in the first week of August, I submitted a claim via the right path online portal. That wasn’t the easiest and long story short, til this day I am still awaiting a response and some of the monies back for my claim. I emailed twice with no response then called two weeks ago after it went past the estimated date by 7 day (working days may I add) that also changed which thankfully I had taken a photo of the dates changing and told it was in queue to be reviewed. It’s been 6 weeks and nothing! I took the policy due to my health conditions to be covered as well for my child on their first holiday but I am just so grateful it wasn’t a case of a more serious matter that required help or a claim as waiting this long is ridiculous. If I had known that it goes through another company to be processed , I would not have taken the policy with them and for that reason , won’t again. I did spend around £100 for my holiday policy too.