Rebecca

Nov 13, 2015

Fantastic company

After getting stranded in Bali due to the Volcanic Ash saga in July 2015 we had to make a claim withTID for the travel delay and additional expenses. I cannot rave about TID enough, what an amazing company! They def don't live up to the rep that travel companies have. They have fantastic and extremely helpful staff working for them who are there to look out for the customer. In the process of filling out my claim I had to call TID numerous times with silly questions and they were so helpful and didn't make me feel rushed or silly. When I finally put my claim in they paid out less than 2 weeks into our nominated account and sent a detailed report on what was covered with a breakdown of costs. What a professional company. This was the second time I had used TID as their price was so much lower than other quotes I received. I am using them again in Feb 2016. Cannot recommend this company enough! For an internet based company their staff are highly trained, professional and friendly. Well doneTID