Regis Salons
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Regis Salon Warrington has ruined my wife's hair
Regis Salon Warrington has ruined my wife’s hair! My wife decided to let her hair grow and have it permed for Christmas. An Appointment was made and my wife discussed exactly what she wanted with Tracey (salon manager). The outcome was a complete mess! Another appointment was made to discuss the issue. Tracey told my wife that her hair was too thick and she had reservations about completing a perm. No advice given Regarding this. A second attempt was made to correct the issues and salvage something out of the mess. A lot of hacking/cutting took place. My wife had previously told Tracey she di not want any hair cut away. The outcome was a head of hair that was even worse. It was completely unmanageable. Trying to make contact with senior management/head office was extremely difficult. When asked Tracey said they did not have a head office but had a regional manager. Tracey did not have any contact details. I phoned several other Regis salons to be told the they did not have contact details of the regional manager or head office. It took a great deal of research to get the information we needed. Tracey eventually found an email address for customer care. Customer care, what a joke! This company is just dreadful to deal with. We eventually (after threatening to take legal action) received the offer of a partial refund to cover the cost of the botched perm but nothing to cover the botched cutting of the hair. Saying that it was only the perm that went wrong We finally received a full refund. A dreadful upsetting experience. It will take a long time before my wife’s hair could look reasonable again.