Bob Evans Restaurants
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Worst experience EVER...My fiancé and I…
Worst experience EVER...My fiancé and I are regular customers to Bob Evans and usually have fairly good experiences when there BUT NOT TODAY! We were greeted fairly quickly and were to be seated in an area near the kitchen(my fiancé has hearing aids and the dish noises hurt his ears) We explained this and we asked to please be moved further away from kitchen. The HOSTESS (I assume that’s what she was?)acted as if it was an inconvenience to move us but did...She took our drink order and left, another young lady brought my fiancé his coffee and forgot my drink. 20 minutes later a waitress came to take our order and I informed her I had not received my drink she said she’d go get it for me...1/2 hr. later she brings my hot(lukewarm) water and tea bags to the table and proceeds to spill it on the table as well as the saucer with no apology or a clean up and zips off... An HOUR later our food finally arrives it looked delicious (presentation wise ) But was stone cold like it’d been sitting a while SO not only were our drinks luke warm our meal was cold... We were never checked on but once as she rushed by bringing hot water and coffee. By this point I was beyond upset, As I sat there waiting I observed things that troubled me, most especially that the tables and seats were not being cleaned between customers (even without COVID they should be cleaned but especially with COVID!!)The floors were a sticky mess that our shoes were sticking to the tile. Which I’m actually not surprised based on my observation of one waitress and all the spilling she was doing...Good thing I wasn’t an health inspector (imagine what that could have caused) I have worked for almost 40 years in customer services (as well as waitressing when I was younger) and have never experienced such lack of concern for a customer services as I did at the Englewood location today.Upon departure we weren’t asked “Was everything alright?” And when we left there wasn’t even a “Have a good day” Sad to say but if asked I will not recommend that location to guests or family