VI
Vietnam Airlines
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Ridiculous customer service
As with many other reviews I. Here I too had return flights booked for November and one domestic flight. Have replied to email requesting which option I required. We chose refund. I sent the card information they request then nothing.... I have email 5 times now with nothing but the standard 'we have received your email' response. Rubbish customer service. They never even let us know the flight was cancelled. I was hopeful to just eventually get a reply but reading on here people still waiting for refunds from March hopes have now faded. I will not be letting this go and will also get legal advice. DO NOT RECOMMEND