Actiph Water
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Won't be ordering again
I ordered twice and both times there were significant delivery issues. The first time only 1 of the 2 boxes were delivered. No communication from Actiph. I had to chase them to find out that a box had been damaged in transit, and I had to chase again to find out when the replacement would be delivered. More issues with the second order which resulted in a complaint to Actiph. I sent the complaint addressed to the Manager 2 weeks ago, no-one bothered to reply. Update 15.02.24 in reply to Actiph Water's response: No-one from Actiph Water has contacted me since, especially since you have not requested my email address nor my order details, so that's a lie! Also your response doesn't excuse the fact that I still had to chase you repeatedly for a second delivery date once I informed you that my order was missing. Why do customers have to contact you about missing/faulty deliveries? As an internet based business you should be checking orders have arrived safely, contacting customers if not. It seems you are happy to take our money but don't care if we receive the goods. Judging by the numerous bad reviews, missing and broken Actiph packages happen all the time. Why would you employ a delivery service who regularly break your products and don't tell you about it? Also from research, I've discovered that your method of creating ionised water is not good and there are better options out there. I do not recommend Actiph Water, they obviously don't care about their customers. Further to my earlier update in light of Actiph's response 16.02.24: So you admit that you received my complaint but still chose to ignore it. This firmly falls into the 'don't care' category. What do you call a company who keep saying they have contacted you when they have not? Nothing in my spam folder. I have not received notification of a refund either...... I think that fully justifies my use of the word 'liar'.