Gordon Ramsay Restaurants
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Hell’s Kitchen Dubai- Great food but let down by appalling service
Wow fantastic well presented food but let down by awful service which is such a shame as completely spoiled what would have been a great experience. Our service started really well but then as the restaurant filled we and 4 other tables were completely ignored to the point three tables next to us were left with their main courses uncleared for over 20 minutes without a waiter in site and eventually had to wave to attract attention. Our attempts to even pay and attract attention we’re equally not what you would expect in a GR restaurant, and a real shame after fantastic food and presented wonderfully. We visited for breakfast this morning and completed shambles, this time service was excellent food was superb but they got our food order wrong 3 times, then left the food we hadn’t ordered on the table until we asked for it to be taken away, cold milk for tea requested, hot milk arrived, 1 espresso ordered 2 arrived, avocado on toast ordered, crab cake and poached egg arrived and so it went on. Such a shame as the kitchen is wonderful, staff are extremely friendly but totally disorganised which is such a let down for what should be a great restaurant. Come on Gordon sort them out!