VI
VinatisUK
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Out of pocket
On my latest order one out of 4 cases was not delivered but DPD suggested I contact Vinatis. I asked customer service for the wine to be sent again but apparently it was not possible due to customs…. Instead I was given a refund. The wine is still in stock at a higher price and I would also have to pay a delivery charge due to a small one case order. I do not see why Vinatis cannot just make good as I will now be out of pocket. I regularly buy wine but I am disappointed with the communication of customer service.