Michaels Stores
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- [ ] BETTER CUSTOMER SERVICE
- [ ] BETTER CUSTOMER SERVICE! NO I DON’T TO CHECK MYSELF OUT…HIRE MANAGERS WITH CUSTOMER SERVICE SKILLS - [ ] I was in the Johns Creek, GA Micheal’s on May 5th and I was hesitant about going to that Michael’s because when I was in there during then holidays the manager popped up at every corner as if I was stealing. Initially, I didn’t know he was the manager because he was on a personal call talking about a personal purchase. Plain clothes, No Vest, No Michaels ID. Then I noticed on every aisle, a few mins later, there he was. It wasn’t until someone needed assistance that I realized he’s the manager. NO it’s not a race think. It’s a MICHAEL’S thing. He and I are the same color. Fast forward present day. I only need a few things. It’s been a long day and I DON’T work for Michaels so no I don’t want to check myself out. The cashier suggested it and I said I didn’t want to. I was fine waiting for the customer ahead of me. She comes back and says put in your customer number at self check out and let me know if you need help. Which part of I don’t want to check myself out did she not get, so I said forget about the purchase, so very snarky…she’s said ok, Have a great Day! I get it’s not her company. She doesn’t care and neither did the manager. Instead of the manager saying, let me check you out or get her to check you out. He tells me that CORPORATE SAID, HAVE THE CUSTOMERS CHECK THEMSELVES OUT. Instead of following your customers around as if they are stealing, hire more people and MAKE SELF CHECK OUT OPTIONAL. TRAIN YOUR MANAGERS AND MAYBE IF HE SPENT LESS TIME ON PERSONAL CALLS, HE COULD GATHER A LITTLE PROFESSIONALISM!