Japan Airlines
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horrible experience
Our flight from Sapporo to Toyko on Dec 31, 2024 was cancelled by JAL. Although there were many, many other JAL flights still operating on that route that day, for some reason ours was the only one cancelled and with no explanation. We asked customer service to help us because we had a connecting flight to catch. We were told to wait in line. After a ridiculous 2.5 hours waiting in line, we were told that all JAL flights to Tokyo were full and we had to fly the next day and we had to pay for a hotel ourselves. It made me think that they wanted us to miss our flights after our repeated requests of help ignored. We ended up paying for an alternative flight to Tokyo on ANA and then rescheduling our connecting flight to the next day (at great cost) and arranging and paying ourselves for a hotel. In addition, getting a refund for the cancelled JAL flight has been a big hassle too. I tried to call, but was put on hold.