Thumbtack
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Do not trust
Thumbtack is continuing to promote and provide leads to a contractor whose conduct has caused substantial financial harm and raised serious concerns regarding competency, compliance, professionalism, and consumer protection. This is not an isolated misunderstanding or simple workmanship dispute. There is a broader pattern of bad-faith conduct, and we are deeply concerned that other homeowners could experience similar financial losses and potentially unsafe or noncompliant work if this contractor continues operating on the platform without stronger intervention. At this point, we are extremely concerned that obvious consumer safety and compliance concerns have not resulted in stronger intervention. We provided substantial documentation regarding the contractor’s conduct, including aggressive behavior, defective and incomplete work, contract deficiencies identified by counsel, payment issues, and ongoing patterns of behavior that demonstrate bad faith. What is especially troubling to us is that these concerns appear to be ongoing and documented, yet the contractor continues being allowed to operate through the platform and obtain new customers. From our perspective, continuing to facilitate and promote this contractor despite repeated warning signs creates serious risk not only for homeowners, workers, but potentially for the platform itself.