TruffleMagic
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So I ordered 11th Dec
So I ordered 11th Dec to the UK. Nothing received at all and I emailed them 28th Dec. We are now at 10th Jan and nothing from customs either, They did say contact again if not received again in a month. I understand it's the holiday period but hey ho..I'm leaving 5 stars as I believe they will rectify this but I've seen a lot of failed deliveries online first time. So between both these orders/issues on my ticket system, it still shows 'In Progress'. Now I can't contact them or open a ticket as they haven't closed old tickets. Essentially this is the only way to get in touch as all other comms get bounced back..I understand 2 open tickets means you cant open/deal with another but none of the open tickets was closed so I can't contact them and am in limbo. I've replied to the in-progress tickets again with no response or acknowledgement from even an automated system. Could someone contact me with an update or let me know.