Harney & Sons Fine Teas
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Not Just a Service Failure — A Betrayal of the Customer
I’ve been a loyal Harney & Sons customer for years. But a not-so-recent website “upgrade” locked me out of my wishlist, order history, and profile — and even the promoted Master Blending Contest form was broken. I contacted the several times. No response. It’s not just the technical failures — it’s the silence. A company I’ve supported with time, money, and word-of-mouth through reviews in various tea magazines and tea expos couldn’t even acknowledge me. If I hadn’t been a long-time customer, I might’ve left two stars. But the disregard and inaction is worse than neglect — it’s betrayal. There are too many other mid-tier tea houses out there to stick with one that has no regard for their customers. Silence will be returned with silence.