Cable and Cotton
View company profile →
Really awful service and I would not…
Really awful service and I would not recommend this company and its products to anyone. I ordered the cotton fairy lights. The company website states that once you have placed your order, you will receive email confirmation. No such confirmation was ever sent. I then received the lights and they were damaged as a result of the woefully inadequate packaging in which the lights came. The comapny website states that if you are not happy with the product and wish to return and receive a refund, then you should email the company and they would advise what to do about returns and seeking a refund/replacement. I emailed the company as soon as I received the faulty goods to let them know what had happened and how I should go about receiving a refund. I received no response. I have emailed again and have to date received no response. I have returned the product to the company's address (a c/o address) and have received no confirmation of receipt. I have emailed the company again, still no response. Four weeks on, I have received no refund and no response from the company whatsover. I think a small claims court is now in order. A really awful service - Cable and Cotton is very quick to take your money but when it comes to customer service and rectifying problems, they just don't exist! Please don't use - there are plenty of other suppliers of these lights (Etsy, Wayfair and Case de Paul)