MasterClass
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Poorest Possible Customer Service
I was given a Masterclass subsciption as a Christmas present from my son. I cannot for the life of me understand WHY these "classes" are termed "Master" classes. Most of the educational value of these classes is on par with a a medium quality Community College. The people asked to present these classes appear to be chosen by the quality of their full arm sleeve tattoos rather than by any actual knowledge they possess. They seek out the "painfully trendy" and the Celebrities... most of whom are painfully NOT educators or even public speakers. No where is this lack of quality more evident in the series on Black History. One of the opening videos is presented by a journalist associated with the 1619 project. If an actual historian would grade her presentation it would merit an "F". She continually presents her own bias as "face" rather than her own very biased opinion. It is obvious that no one bothered to do a simple fact check to confirm the validity of her statements. If you are over 35 or so there is very very little on Master Class which will appeal to you. I contacted Master Class Customer Service. I sent in a detailed email explaining my dissafisfaction and I clearly asked for a refund. I received a response, from a totally DIFFERENT Customer Service agent. He sent me what appered to be a generic form letter on how to resent my password. It did not appear he had even READ my original email. It makes me wonder if this company even HAS an actual customer service department. My experience is similar to the comments posted on here by other greatly dissatisfied customers. The only thing worse that the POOREST Customer Service is NO Customer Service at all!
