Postoffice
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Broadmead Bristol, dealing with untrained staff
Visited the branch in Broadmead Bristol ask if I could get £10 in coins, the kiddie at the counter said no unless I have a 'change card', I asked him what this is, the kiddie told me to Google it! Sad response, very unprofessional, unhelpful, and just rude😔 I then said to him, so you're asking people if they have a 'change card' and you don't know what it is? Then he said 'that's what I'm trained to say'. Okay I then asked if I can make a withdrawal of £10 and get it in change, he told me no unless I have a change card. Remember this is the same 'change card' he has no idea what it is. I thanked the untrained staff and left as he helped me to decide not to bother purchase my holiday money right after. I seldom use the Post Office, not sure I will hurry back. Customer service experience was below zero!