Gym King
View company profile →
Where is my refund???
I ordered on their website that had a 50% across all the items I ordered. These were to be sent to Thailand and so I checked that the discount still applied which it did. I ordered the products and when checking my credit card they had charged me full price. I also returned several items and trying to get any sense from them on how to do this was impossible. Their customer service email I assume is run by a third party because if not then that makes this issue even more appalling. No one could tell me the correct procedure for returning international deliveries. When I questioned them about the invoice i got an email reply saying they were looking into it. Its now the 26th August and still no reply. They received the returned goods back to their address on the 11th August. So my credit card was charged the £800 which should have had a 50% discount added which they have not done. And I'm still waiting for my refund for the items returned. One last point the sizes are way off, and are too big. Terrible company if you have any customer issues. Bare that in mind when ordering from this company.