TruffleMagic
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Nothing Received
Placed an order, shipping was initially delayed and now 7 weeks later++ I'm convinced no one has shipped anything. I waited patiently but support has ignored my last few messages. As soon as I hear from them I will update this review. EDIT #1: "Sorry you are not satisfied. We tried everything to get the truffles to you. We actually shipped twice, why are you convinced we didn't? We never ignore messages but can be overwhelmed at times, in this case we offered you a refund 3 weeks ago, got your answer 3 days ago and it was replied to today including a processed refund. Please take this review down, it gives a wrong impression and is damaging, Best regards, Peter" **Never was I told that they were shipped a second time. I was not offered a refund nor was I offered any kind of reshipment. You may have me confused with another customer, I will gladly update this post as communication continues. EDIT #2: I have been contacted and a second shipment was offered. I am awaiting arrival and will of course update as this journey continues. It has now been 9 weeks. EDIT #3: They have reached out via trustpilot and claim to have reshipped however this was two weeks ago and still nothing has been received. It has now been about 11 weeks! They keep telling me there is no way to track it and to be patient and I have done so but 11 weeks... this is ridiculous. EDIT #4: I have been offer a refund, will update as soon as it is received. EDIT #5: I have received a refund minus shipping. Quality support team but still very upset with insanely long wait time to no avail. Star rating will be changed to 5/5 as I know a low rating can hurt a company but since nothing arrived I will leave my verbal rating here as a 3/5. Didn't work for me but considering the other responses here and the refund I can't assume this is a scam site. TL;DR Nothing came, received refund, 3/5 experience.