Thumbtack
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Lowe's uses Thumbtack for installation. It was bad.
I bought a ceiling fan from Lowe's April 23rd 2026, paying for installation. It did not go well. I was told that somebody was going to call in a couple days to schedule the installation. Instead, an email from Thumbtack showed up. I called Thumbtack the next day to find out the procedure and double check that the pro would be insured and licensed. Thumbtack guaranteed that the pro would be licensed and insured. Having heard nothing for almost a week, I called Thumbtack April 30th to find out what was going on. Thumbtack said installation was scheduled for May 28th. That was too far away. Thumbtack said in that case it's scheduled for May 7th or May 8th. The pro would be in contact 48 hours before they arrived. I heard nothing on May 5th (48 hours before May 7th), so I called on May 6th to see if a pro would be here May 8th. Thumbtack told me they would escalate the order and somebody would call me with an update the next morning (May 7th). I hadn't heard from Thumbtack the next morning, so I called Thumbtack at 3pm. Thumbtack insisted the job was still scheduled for May 8th at noon, even though Thumbtack was STILL LOOKING for a licensed electrician to take the job. The calltaker could not connect me to a manager, saying that no Thumbtack calltaker can connect anyone to a manager, ever. At the end of the call, Thumbtack said it's up to the customer to contact Lowe's and cancel the installation. I emailed the Lowe's Pro who sold the fan and the installation, asking if things could be worked out. Instead, 6 hours later, there is an email from Thumbtack saying that THEY have canceled the installation, and that Lowe's will follow-up. I am unhappy that Lowe's didn't tell me up front that they are using Thumbtack. And I am disgusted with Thumbtack. There is no receipt to upload, because apparently one's Thumbtack account is generated only when the pro is assigned to the installation.