Vietnam Airlines
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Worst airline experience
So many issues in their customer service, which is too bad because the in flight experience was ok. But they tried to overcharge me 200% for a flight change until I send them a screenshot of their own terms & conditions, booked us on a partner flight (Air France) with no option to ever chose a seat & in a lower category than what we paid, and then there was no more seat available at check in. Made us wait 3hrs for everyone else to board to see if we could sit together (which we couldn't) on a 13hr flight and then acted as if they'd done us a favor. Made our whole booking code invalid when a flight was changed / delayed 8 hrs so we couldn't get any miles & xp (Flying Blue) for any of our flights (4 in total), then refused to help us with this issue & with requesting the compensation required by EU law. Their customer service answers weeks/ months later and just plain refuses to help you. I was stuck in conversation between Air France & them who just don't ever seem to talk to each other, and eventually just gave up. Not worth wasting your time. Would only ever very reluctantly choose them again for a local flight.