Vietnam Airlines
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I love travelling to Asia but have …
I love travelling to Asia but have never flown with VN airlines so I thought I' give them a try. I joint their Lotus programme and booked my flights. I flew business class Lhr to Hanoi then on to Denang in the same class. The seats/bed were very comfortable on the 787 and the lay out was 1-2-1 so every passenger has an isle seat. The seats to Denang were also comfortable. What I didn't like was none of the crew spoke very good English and it was hard to communicate with them. The food and on board entertainment was awful, there was also very little choice from the menu. By the time the cabin crew got to row 3 where I was sitting to take my dinner order the starters that I picked had already all gone and there was only 5 people that had ordered before me. The staff on the flight were very polite and did all they could to accommodate my needs. The problem I have with this airline is the office staff they just completely ignored my emails that I repeatedly sent complaining that my lotus account hadn't been credited with my miles. When they finely did contact me they said they needed to see my boarding passes and my passport so that they can check my claim. I explained that I gave you my booking reference for my flights and my membership number to my lotus account which both have the same info Name, d.o.b, email, address and phone number so why on earth would you want to see my passport and boarding passes. I don't collect boarding pass stubs. So now what no stubs no airmiles I asked. I haven't yet received a reply. This has been going on for over a month now. I'm going back to Vietnam over the Christmas holidays but I don't think I will be flying with VN airlines. Back to BA I suppose.