Umi Tea Sets
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Critical detail withheld = wasted money
I ordered a hot plate to use in the US with a kettle I'd purchased elsewhere and found that it took almost 30 minutes for the water to boil. Apparently the hot plate required a 220V outlet, even though the plug was compatible and there were no obvious electrical issues. I had ordered from a page specifically geared toward US customers but there was no mention in the description of the power requirement. The seller offered a full refund if I shipped it back but (as others have found) it would have cost $60+ to return a $74 product. The seller offered to refund $15 if I wanted to just keep it. I wrote a review on the company site warning other US customers but it has not been posted. Update: The seller offered me a $20 refund if I would delete my review. I tried to explain that this isn't how it works in the US; that the solution is to fix the problem (i.e., add the information to their site) rather than pretend it doesn't exist. Who knows how many other bad reviews have been deleted here and elsewhere, and how skewed the company reviews are as a result - ?