Regis Salons UK
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Worst customer experience! Don’t waste your money or time
Had a terrible experience here today! Do not waste your money coming here . I came around 7 mins late to my appointment and then went to the bathroom. My appointment was at 1pm and did not get seen to till around 1.25 …when the receptionist washed my hair ! Sat and waited in wet hair (washed by the receptionist!)for a further 10ish mins . I did not get seen by the actual stylist I booked in with till 1.45( he was running late with his previous client till then and did not acknowledge me or apologise,) when I brought this up to him he yelled very aggressively , standing over me stating I came 20 mins late so it’s my fault?! … yet he was still working on his previous clients hair nearly an hour after I arrived ! He was clearly running late and refused to admit this, blamed me for HIS punctuality and rushed my hair . No apologies from him . Terrible customer service and the hairstylists are more like trainees.