Vietnam Airlines
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Worst flight line I’ve come across.
So back last March when I went travelling Asia, I had 2 flights to Vietnam and 2 flights back to London fully paid for from the year before. I ended flying Vietnam alone. After 3 days I then flew into Thailand from Vietnam and was there a week. I had a return flight back from Vietnam to London, however with the corona virus, when it come to returning I wasn’t alloud back into the country (Vietnam) and had to then pay a further £480 to get a flight back from Thailand/ Bangkok on the last flight they had back to the Uk. I had received a email from Vientnam airlines to tell me my flight was being delayed 4 days, then 3 days later to tell me it had been cancelled altogether. This was very scary as I was already alone, 13 hours across the world. This cut my travels 2 weeks. These flights were booked way in advance, way before we herd of the corona virus. I have tried contacting VIETNAM AIRLINES on some advice multiple times on PHONE, EMAIL, FACEBOOK, INSTAGRAM and I’m getting no response back. While thinking of all this over the last few months, I also come to realise when I got to the airport I had to book a flight to Thailand to prove I wasn’t going to be in the county for 3 weeks at a time, as 3+ weeks is the only time you need a visa, yet VIETNAM AIRLINES still made me buy a EMERGENCY VISA to even board the plane. This was unnecessary. When I booked this holiday after a struggle through the last 2 years with depression and anxiety, I thought this would be my gateway to abit of freedom and get to know myself again. When in fact it brought nothing but worry as not one person was able to point me in the right direction being that far away from home. I booked this flight with backpackers premium insurance which was £89 just for the 3 weeks, just to give me some reassurance. I know we have all got our own business issues, I myself have a business of my own, and the struggle we’ve had to face this year has been the hardest of them all, but if the flight hasn’t gone and they are still keeping the money and can’t contact me back, then is not the best way to go about it. After going on trust pilot and seeing many other people have had the same issue as me with poor contact and hearing nothing back from them, it really is appalling how a big company like this can just ignore hard working people that would have saved hard for a holiday of a life time.