Marco Pierre White Restaurants
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Very very disappointing we visited the…
Very very disappointing we visited the Plymouth restaurant today for a birthday celebration, firstly the gentleman who was there to check customers in said there was no record of our booking, I told him that I had an email confirming our booking and he asked to see it, in the meantime he found our booking but did not apologise for not finding it. We were shown to our table and Thomas said he would be looking after us and brought the menus, we didn’t want starters as we didn’t want to spoil our main courses so we ordered the mains which took an hour to arrive and that was after we asked the staff how much longer it would be (we had been told that we only had the table for a limited time) the steaks only come with 3 tiny vine tomatoes and a very small amount of chips so we ordered some sides which did not come with the mains but arrived about 20 minutes later after we reminded the staff about them, when the sides finally arrived the portions were very small (certainly not value for what was charged). The sirloin steak was exceptable unfortunately the two ribeye steaks were atrocious, the medium rare was so chewy it was inedible, the well done ribeye was like cutting into a piece of old leather, being very hungry having waited far too long for our meals l tried to eat the steak but gave up a third of the way through finding it impossible to eat! The first glass of Prosecco that we ordered was completely flat so we had to ask for a replacement. Being still hungry we would have liked to order desserts but the 3 choices on offer of cheesecake, sticky toffee pudding or ice cream wasn’t what we would expect from a quality restaurant so we decided against it. We honestly felt let down by the food and although the views are stunning we actually went for the food the views should have been a bonus! Thomas who looked after us was very apologetic about everything and seemed genuinely embarrassed and did get permission to get one of the steaks off the bill, we tipped him £10 for himself and hopefully he was able to keep it for himself! We are truly disappointed in the quality of the food and wonder why the restaurant is charging such inflated prices for such bad quality food, especially the steaks, in our humble opinion the restaurant focuses on the cream teas side of the business far more than the normal lunch service!